• About MACEX

    Macedonian Association for Customer and Employee Experience

Mission

Our mission is to support and empower organizations to create exceptional experiences for both customers and employees, through education, advocacy, and networking.

Vision

We envision a world where every organization prioritizes customer and employee experience, resulting in happier customers, more engaged employees, and better business results.

Objectives

By pursuing these objectives, our association will help organizations create exceptional experiences for both their customers and employees, ultimately leading to greater success and impact for all.

  • Education

    To provide educational resources and training programs to help professionals and organizations improve their customer and employee experience.

  • Advocacy

    To advocate for policies and practices that prioritize customer and employee experience at the organizational and industry level.

  • Networking

    To create a community of professionals who share knowledge, best practices, and experiences to improve customer and employee experience.

  • Research

    To conduct and share research on the latest trends, technologies, and practices in customer and employee experience.

  • Recognition

    To recognize and celebrate organizations that demonstrate exceptional customer and employee experience through awards and other forms of recognition.