The first International Conference for Customer and Employee Experience FIRESTARTER 23

Organized by MACEX took place in Skopje, DoubleTree by Hilton, on 1st of June 2023!

Focusing  on uncovering practical strategies, tools, methods & initiatives which organizations can use to develop their people to the best they can be in order to accelerate customer-centric growth & innovation in a rapidly evolving experience economy.
Showcasing both regional and international CX & EX success stories, this key gathering will connect the community with recognized CX & EX practitioners and thought leaders from the region and beyond.
Our aim is to celebrate the top performers, innovative solutions, and leaders in the customer and employee experience field. Judged by a prestigious panel, this recognition ceremony will highlight the best the industry has to offer and serve as a platform to recognize their achievements.
Set to honor the professionals and organization who are transforming businesses for the better, this initiative will encourage & empower the community to adopt and improve their game to suit the needs and aspirations of the rapidly changing workplace.
FIRESTARTER is also a first roadshow Skopje – Belgrade!