DAY 1
Conference day
08:30 – 09:30
Registration
DoubleTree by Hilton Skopje
09:30 – 09:50
Opening Remarks
The Triple Well: WorkWELL – LiveWELL – BeWELL.
Hristina Velkovska
President of MACEX | CEO, Vita Institut
09:50 – 10:10
Speaker
From CX and EX to XM! Acknowledging the evolution from customer experience to experience management
Ian Golding
Global Customer Experience Specialist | Certified Customer Experience Professional (CCXP)
10:10 – 10:30
Speaker
Human‑Centric by Design: Turning People Strategy into Everyday Employee Experience
Mojca Domiter
Group Vice President, People & Culture | Atlantic Grupa
10:30 – 10:50
Speaker
The Three Communication Superpowers – How you create trust, reduce friction, and spark engagement and create extraordinary EX
Antoni Lacinai
Global Keynote Speaker | Workplace Communication Expert | Author
10:50 – 11:30
Coffee Break
11:30 – 11:50
Speaker
Building Personal Leadership Brand – My Leadership Journey
Pedja Jovanovic
CEO, Atria Group Belgrade | Leadership Coach
11:50 – 12:50
Chambers Panel Discussion
Chambers: Building Experience-Driven Economies: The Role of Chambers in Supporting Organizational Transformation
Moderator
Hristina Velkovska
12:50 – 13:50
Lunch Break
13:50 – 14:50
CEO Panel Discussion
C level: Leading Experience-Driven Organizations: How C-Level Leaders Turn CX and EX into Business Strategy
Moderator
Dragan Djordjevic
14:50 – 15:20
Speaker
Customer Experience as WELLbeing Infrastructure: Diagnosing the CX Reality Gap and Turning It into Strategy
Natia Jibladze
PhD, CXAC, MIT GLEEN
Nana Akhobadze
MIT GLEEN Member | CXAC (Cert) | Service Culture Lead | Customer Experience Consultant | CX Hub Co-Founder
15:20 – 15:40
Coffee Break
15:40 – 16:00
Speaker
If your CX is great — do you still need sales?
Dragan Djordjevic
Founder & Director of Skills, HR & Training Company | Country Lead for CEXAS
16:00 – 16:20
Speaker
“Employee Experience Measurement for Future-Ready Organizations”
Dr. Andreja Kodrin
Director, Quintaum | Slovenia – Closing Remarks
DAY 2
Masterclass day
09:00 – 09:30
Registration
DoubleTree by Hilton Skopje
09:30 – 11:00
“How leaders create trust, clarity and engagement”
Antoni Lacinai
Global Keynote Speaker | Workplace Communication Expert | Author
11:00 – 11:15
Coffee Break
11:15 – 12:30
“How leaders create trust, clarity and engagement”
Antoni Lacinai
Global Keynote Speaker | Workplace Communication Expert | Author
12:30 – 13:00
Lunch Break
“Turning customer experience into business strategy”
Ian Golding
Global Customer Experience Specialist | Certified Customer Experience Professional (CCXP)
14:30 – 14:45
Coffee Break
14:45 – 16:00
“Turning customer experience into business strategy”
Ian Golding
Global Customer Experience Specialist | Certified Customer Experience Professional (CCXP)