DAY 1
Conference day
08:30 – 09:30
Registration
DoubleTree by Hilton Skopje
09:30 – 09:50
Opening Remarks
The Triple Well: WorkWELL – LiveWELL – BeWELL.
Hristina Velkovska
President of MACEX | CEO, Vita Institut
09:50 – 10:10
Speaker
From CX and EX to XM! Acknowledging the evolution from customer experience to experience management
Ian Golding
Global Customer Experience Specialist | Certified Customer Experience Professional (CCXP)
10:10 – 10:30
Speaker
Human‑Centric by Design: Turning People Strategy into Everyday Employee Experience
Mojca Domiter
Group Vice President, People & Culture | Atlantic Grupa
10:30 – 10:50
Speaker
How leaders create trust, clarity and engagement
Antoni Lacinai
Global Keynote Speaker | Workplace Communication Expert | Author
10:50 – 11:30
Coffee Break
11:30 – 11:50
Speaker
Building Personal Leadership Brand – My Leadership Journey
Pedja Jovanovic
CEO, Atria Group Belgrade | Leadership Coach
11:50 – 12:50
Chambers Panel Discussion
Chambers: Building Experience-Driven Economies: The Role of Chambers in Supporting Organizational Transformation
Moderator
Hristina Velkovska
Vojdan Jordanov
President of the Association of Slovenian and Macedonian Businessmen | Managing Partner, RSM Makedonija
Goran Križ
Economic Advisor at the Slovenian Embassy
Dr. Nina Aangelovska Stankov
President at Macedonian E-commerce Association and Gender Equality Alliance
Durim Zekiri
Executive Director at Economic Chamber of North-West Macedonia
12:50 – 13:50
Lunch Break
13:50 – 14:50
CEO Panel Discussion
C level: Leading Experience-Driven Organizations: How C-Level Leaders Turn CX and EX into Business Strategy
Moderator
Dragan Djordjevic
Maja Filipcheva
Partner, Grant Thornton North Macedonia
Marija Dukovska Pavlovska
General Manager and Executive Member of the Board of Directors of Makstil AD Skopje
Nina Nedanoska
Deputy President of the Management Board of Sparkasse Bank AD Skopje
14:50 – 15:20
Speaker
Customer Experience as WELLbeing Infrastructure: Diagnosing the CX Reality Gap and Turning It into Strategy
Natia Jibladze
PhD, CXAC, MIT GLEEN
Nana Akhobadze
MIT GLEEN Member | CXAC (Cert) | Service Culture Lead | Customer Experience Consultant | CX Hub Co-Founder
15:20 – 15:40
Speaker
If your CX is great — do you still need sales?
Dragan Djordjevic
Founder & Director of Skills, HR & Training Company | Country Lead for CEXAS
15:40 – 16:00
Speaker
“Employee Experience Measurement for Future-Ready Organizations”
Dr. Andreja Kodrin
Director, Quintaum | Slovenia – Closing Remarks
DAY 2
Masterclass day
09:00 – 09:30
Registration
DoubleTree by Hilton Skopje
09:30 – 11:00
The Three Communication Superpowers
Antoni Lacinai
Global Keynote Speaker | Workplace Communication Expert | Author
11:00 – 11:15
Coffee Break
11:15 – 12:30
The Three Communication Superpowers
Antoni Lacinai
Global Keynote Speaker | Workplace Communication Expert | Author
12:30 – 13:00
Lunch Break
“Turning customer experience into business strategy”
Ian Golding
Global Customer Experience Specialist | Certified Customer Experience Professional (CCXP)
14:30 – 14:45
Coffee Break
14:45 – 16:00
“Turning customer experience into business strategy”
Ian Golding
Global Customer Experience Specialist | Certified Customer Experience Professional (CCXP)