09:30 – 10:00
Registration
DoubleTree by Hilton Skopje
10:00 – 10:30
Opening Remarks
The human experience in CX & EX: The superpower shaping the future
Hristina Velkovska
President of Macedonian Association for Customer and Employee Experience, MACEX and Founder and CEO at Vita Institut
Gregor Presker
Ambassador of the Republic of Slovenia
Ana Trpeska
Conference Host & Moderator, Corporate Communications, Coaching & Training, Vita Institut
10:30 – 10:50
Speaker
Beyond Marketing: Cultivating a passion – Driven CX Mindset Organization – Wide
Dina Potocnik
Director of Marketing and Sales at DOBA Business School, Slovenia
10:50 – 11:10
Speaker
“The Psychology of Misbehavior” Welcome to the dark side of leadership
Nikos Lambridis
Coaching and Training Advisors, Greece
11:10 – 11:30
Coffee Break
11:30 – 11:50
Speaker
What a Bartender, a Billionaire and a Broken Product taught me about Customer Experience
Meri Shesho Najdenovska
Premium Spirits Brand Manager at Pivara Skopje / Chief of Storytelling
11:50 – 12:40
C-Level Panel Discussion: The Future Experience: Employees and Customers as Catalyst for Change in Business Leadership
Moderator
Hristina Velkovska
Bjanka Katru
Director of Finance & HR at M Cash General Manager at M Broker
Dejan Madjoski
Human Resources Director at NLB Banka AD Skopje
Aneta Georgiev
Chief Customer Experience Officer at Iute Macedonia
12:40 – 14:00
Lunch Break
14:00 – 14:20
“Great Place to Work and Live”
14:20 – 14:40
Speaker
Human Experience as a Competitive Advantage: Key Findings from Quintaum Certification 2025
Dr. Andreja Kodrin
CEO of Quintaum – Diagnostics for Sustainable Leadership and Resilient Organizations, Slovenia
14:40 – 15:00
Coffee Break
15:00 – 15:20
Speaker
Finding Purpose at the Workplace
Vesna Kardalevska
Coach, Vita Institut
15:20 – 15:40
Speaker
Neuro-Mentoring: A Brain-Base Approach to Supporting People
Massimiliano Santoro
Cultural Anthropologist, CEO Gruppo Prospecta, Italy